Refund & Cancellation Policy
Custom-Made with Love (No Returns)
Our artists start working on your custom piece right after you place your order, which means we can’t offer a full refund—even if it hasn’t been produced yet. If you do need to cancel, we’re happy to offer a partial refund, with a $15 fee per design to cover the work already done.
Change Your Mind?
If your order has already been printed or shipped, we’re not able to offer a refund at that stage—thanks for understanding!
Digital products that have already been delivered via email can’t be refunded, since the file has already been sent.
Want to use a different photo after we’ve started the design? No problem—we can create a brand-new artwork for you! We just charge a small $10 redraw fee per photo to cover the new illustration.
Not 100% Satisfied?
If you're not completely in love with your product when it arrives, email us at info@tracemeup.com. We’ll work with you—whether that means tweaking your design or finding another solution that makes you smile.
Damaged or Defective?
On the rare chance something arrives damaged or has a quality issue, we’ll quickly send a replacement. Our mission: you receive a perfect product every time.
How to Contact Us
Have concerns about your order, approval, or delivery? Reach out to info@tracemeup.com — our friendly team is ready to help!
Quick Summary
| Situation | What Happens |
|---|---|
| Change/cancel order | Partial refund possible—just message us fast |
| Cancel after printing/shipping | Not possible once it's with the carrier |
| Not happy with the design | Unlimited revisions — we won't ship it until you say it's perfect. |
| Damaged or defective | We’ll replace it, no questions asked |
We understand how important your custom piece is, and we’re committed to making sure you're thrilled with it. Thanks for trusting us with your special artwork!